Frequently Asked Questions
When will I receive my book?
We will aim to deliver your book in the first week of every month. If there’s a delay, we will email you so you’re not left staring at the doormat. We send Wonderbooks in the same delivery batch each month as this is the most cost effective way to do it. It does mean that if you start your subscription at the beginning of the month you will be waiting a few weeks before you receive your first book.
What age group is Wonderbooks for?
Wonderbooks are perfect picture books for you to read to young children – aged around four to eight – who are just starting to learn to read themselves. You might even know a grown up or two who’ll enjoy these adventures too! Every child is different, so it’s a good idea to read the books first so you’re sure you’re happy the themes covered are appropriate for your child.
Do you have books for different age groups?
Currently, we only have books available for a single age bracket. You are welcome to sign up multiple times and your books will be posted individually, but they will contain the same book each month. We don’t offer any discounts for multiple orders.
Who writes wonderbooks?
Most of the stories are written by writers from Save the Children’s Global Creative Team. Some children’s authors kindly gave up their time for free to give us a hand with some of the books. Two of our books, Lincoln & Lola’s Big Adventure and The Girl With A Book were written in collaboration with the children who feature in those stories.
Who illustrates wonderbooks?
Each book is illustrated by a different illustrator who beautifully bring each story to life.
What kind of topics will the books cover?
Wonderbooks will address a broad range of topics in a child-friendly way including: Life as a refugee; Education for girls; Resilience; Life in developing countries; Migration; Life in rural communities; Life in nomadic communities; Immunisation
Will you provide any support for me to discuss these topics with my child?
Yes. Each Wonderbook will come with a guide to help you and your child discuss the issues in the book. There’s some information at the back of each book too about the real life children who inspired the story. We’ll send emails month to let you know your book is on its way and share some extra information about that month’s story. You can get in touch with us at any time via the Wonderbooks website or directly with Save the Children’s Supporter Care team, who will be happy to respond to any enquiries.
When is my payment taken each month?
Your donation will be taken on the same date that you signed up each month. Your donation is taken a month in advance. So if you signed up on 1 November, you’ll receive your first Wonderbook in December.
How many Wonderbooks will I receive?
For every month you donate, we will send you a different Wonderbook, every month, for up to six months. Your monthly donation will continue after 6 months and we hope you’ll be able to keep supporting our work to power possibility for every child. You can cancel at any point by logging into your account – see our relevant FAQ for more information.
I would like to donate less than £9. Can I still receive a Wonderbook?
A donation of £9 or more entitles our donors to the free gift of a Wonderbook. If you would like to donate less than £9 per month to Save the Children, please sign up here.
Is it possible to receive more than one copy of each Wonderbook?
Yes. To do so, you’ll need to sign up for separate monthly donations of £9. If you’ve signed up to receive two or more sets of Wonderbooks a month, you – and/or your chosen recipient(s) – will receive the same Wonderbooks in the same order every month. It is not possible to obtain the full Wonderbooks set any quicker by, say, signing up for 6 separate donations of £9 in your first month.
Please drop us an email at firstname.lastname@example.org or call us at 02070126400, if you have any questions.
What happens if I want to decrease or cancel my donation during the first 6 months?
You can change or cancel your monthly donation at any time – see our relevant FAQ for more information on the process. If you choose to cancel your donation during the first 6 months, or decrease the amount you donate to less than £9, you will no longer receive your Wonderbooks gift.
Can you send Wonderbooks internationally?
We’re sorry, but we’re not able to send Wonderbooks outside of the UK.
How do I cancel my donation?
You can change or cancel your donation at any time by logging in to your account and follow these simple steps : go to “orders”, then click on “view” for the order which you would like to cancel. On your order’s page, scroll down to “related donations” and again click on “view”. From there you will see the “cancel” button to effectively cancel your monthly gift. You can decide to reactivate at any time.
If your cancellation status shows as ‘pending’ after you’ve cancelled, do not worry. Our systems take a few days to update but no further payments will be taken. It can also mean you are yet to receive your last book.
My Wonderbook has not arrived?
We are sorry to hear that your Wonderbook gift has not arrived. Please contact our lovely Supporter Care team (email@example.com) – so we can investigate further.
How do you use my Personal Information?
How can I donate to Save the Children UK in order to receive the Wonderbooks free gift?
At this time we can only take donations via debit or credit card payment if you wish to avail of the Wonderbooks gift, click here. If you wish to make a donation via debit card, without accessing a Wonderbooks gift, please use the following link.
How will you use my donation?
Your monthly donations to Save the Children will help children all over the world explore a world of possibility. Children just like those you read about in the real stories you receive each month.
It’s important to us that you can trust that the amount you pay each month is having a very real impact. Please visit this page for more information.
Will your FAQs be updated from time to time?
We may need to update these FAQs. If we do this, you’ll be able to find an updated version here, on our website. For further information on our website and its use, please see our Terms and Conditions.
How can I contact you?
You can get in touch with our lovely Supporter Care team at firstname.lastname@example.org or via phone 02070126400