Frequently Asked Questions
When will I receive my book?
We will aim to deliver your book in the first week of every month. We send Wonderbooks in the same delivery batch each month as this is the most cost effective way to do it. It does mean that if you start your subscription at the beginning of the month you will be waiting a few weeks before you receive your first book.
What age group is Wonderbooks for?
Wonderbooks are perfect picture books for you to read to young children – aged around 4 to 10. The books are colourful and beautifully illustrated, featuring adventures from children in different countries. You might even know a grown up or two who’ll enjoy these adventures too!
Do you have books for different age groups?
Currently, we only have books available for a single age bracket. You are welcome to sign up multiple times and your books will be posted individually, but they will contain the same book each month.
Who writes wonderbooks?
Most of the stories are written by writers from Save the Children’s Global Creative Team. Some children’s authors kindly gave up their time for free to give us a hand with some of the books. Two of our books, Lincoln & Lola’s Big Adventure and The Girl With A Book were written in collaboration with the children who feature in those stories.
Who illustrates wonderbooks?
Each book is illustrated by a different illustrator who beautifully bring each story to life. We tried to work with local artists where possible to bring their culture to life!
What kind of topics will the books cover?
Wonderbooks is a children’s book subscription will address a each month a new topic in a child-friendly way including: life as a refugee, education for girls, resilience, life in developing countries, migration, life in rural communities, life in nomadic communities, immunisation and more.
Will you provide any support for me to discuss these topics with my child?
Yes. Each Wonderbook will come with a Grow-up Guide to help you and your child discuss the issues in the book. There’s some information at the back of each book too about the real life children who inspired the story. We’ll send emails month to let you know your book is on its way and share some extra information about that month’s story. You can get in touch with us at any time via the Wonderbooks website or directly with Save the Children’s Supporter Care team, who will be happy to respond to any enquiries.
When is my payment taken each month?
Your payment will be taken on the same date that you signed up each month. Your payment is taken a month in advance. So if you signed up on 1 November, you’ll receive your first Wonderbook in December.
How many Wonderbooks will I receive?
For every month you make a payment, we will send you a different Wonderbook, every month, for up to 12 months (we only have 12 books). After that, your monthly payment will become a donation and will continue after 12 months. We hope you’ll be able to keep supporting our work to help children build a better future. You can cancel at any point by logging into your account – see our FAQ section for more information.
Can I get a set of all 12 Wonderbooks at the same time?
In exchange for a one-off payment of £108 schools can receive a set of 12 Wonderbooks with their guides and postcards. Once payment has been taken, the books will be sent in the first week of the next month. Order books for schools here.
Is it possible to receive more than one copy of each Wonderbook?
Yes. To do so, you’ll need to sign up for a separate monthly subscription. If you’ve signed up to receive two or more sets of Wonderbooks a month, you – and/or your chosen recipient(s) – will receive the same Wonderbooks in the same order every month.
Please drop us an email at email@example.com or call us at 02070126400, if you have any questions.
Can you send Wonderbooks internationally?
We’re sorry, but we’re not able to send Wonderbooks outside of the UK.
How do I reset my password?
Click on the little person icon in the top righthand corner of the screen: https://www.wonderbooks.org.uk/my-account/.
Click on “Lost your password?” and insert your email address you used at sign up. If this doesn’t work, please contact Supporter Care Team at firstname.lastname@example.org or via phone 02070126400.
How do I cancel?
You can change or cancel your subscription at any time by logging in to your account and follow these simple steps: go to “orders”, then click on “view” for the order which you would like to cancel. On your order’s page, scroll down to “related donations” and again click on “view”. From there you will see the “cancel” button to effectively cancel your monthly payment. You can decide to reactivate at any time.
If your cancellation status shows as ‘pending’ after you’ve cancelled, do not worry. Our systems take a few days to update but no further payments will be taken. It can also mean you are yet to receive your last book.
My Wonderbook has not arrived?
We are sorry to hear that your Wonderbook gift has not arrived. Please contact our lovely Supporter Care team (email@example.com) – so we can investigate further.
How do you use my Personal Information?
How will you use my payments?
Your monthly payment to Save the Children will help children all over the world get the chance of the future they deserve. Children just like those you read about in the real stories you receive each month.
It’s important to us that you can trust that the amount you pay each month is having a very real impact. Please visit this page for more information.
How can I contact you?
You can get in touch with our lovely Supporter Care team at firstname.lastname@example.org or via phone 02070126400.
Do you provide a Gift Certificate?
If you bought Wonderbooks as a gift for someone, you can download an online Gift Certificate here.